Effective: June 2026 · Applies to All Tutors
This policy defines how EduuMatch enforces its Tutor Terms and Conditions, Contact Sharing Policy, Profile Content Policy, Lead Bypass Prevention Policy, and all related governance documents. It ensures consistent, fair, and proportionate enforcement across all tutors.
| Code | Description |
|---|---|
| A1 | Prohibited contact information in profile |
| A2 | Misleading qualifications or experience |
| A3 | Inappropriate profile content |
| A4 | Unauthorised commercial content |
| A5 | Profile image or media violation |
| Code | Description |
|---|---|
| B1 | Lead bypass — direct solicitation |
| B2 | Lead bypass — indirect / obfuscated |
| B3 | Lead bypass — systematic / commercial |
| B4 | Abusive or harassing behaviour |
| B5 | Platform manipulation (fake reviews, search gaming) |
| Code | Description |
|---|---|
| C1 | Fraudulent identity or documents |
| C2 | Multiple accounts without authorisation |
| C3 | Account sharing or transfer |
| C4 | Non-payment or chargeback fraud |
| C5 | Illegal activity on Platform |
| Category | First Violation | Second Violation | Third Violation | Fourth+ |
|---|---|---|---|---|
| A1 (contact info) | Warning + auto-remove | 7-day lead restriction | 30-day suspension | Perm. termination |
| A2 (misleading) | Profile hold + 48h | 14-day suspension | 60-day suspension | Perm. termination |
| A3 (inappropriate) | Warning + remove | 7-day suspension | 30-day suspension | Perm. termination |
| A4 (commercial) | Warning + remove | 7-day lead restriction | 30-day suspension | Perm. termination |
| B1 (direct bypass) | 30-day suspension | Perm. termination | — | — |
| B2 (indirect bypass) | 14-day suspension | 30-day suspension | Perm. termination | — |
| B3 (systematic bypass) | Perm. termination | — | — | — |
| B4 (abuse) | 7-day suspension | 30-day suspension | Perm. termination | — |
| B5 (manipulation) | 30-day suspension | Perm. termination | — | — |
| C1 (fraud identity) | Perm. termination | — | — | — |
| C2 (multiple accounts) | Merge + warning | Perm. termination | — | — |
| C3 (account sharing) | Warning | 30-day suspension | Perm. termination | — |
| C4 (non-payment) | 30-day suspension | Perm. termination | — | — |
| C5 (illegal activity) | Perm. termination + legal action | |||
When a violation is detected, it goes through automated or manual review. If confirmed, an enforcement action is applied and the Tutor is notified via email and in-app alert. The tutor has a 7-day appeal window. If an appeal is filed, the moderation team reviews it. If upheld, the action stands; if overturned, the account is restored.
The following violations result in immediate permanent termination with no warnings, no progressive discipline, and no appeal:
| Category | Code | Examples |
|---|---|---|
| Fraudulent Identity | Z1 | Fake Aadhaar, PAN, or government ID; impersonation; stolen identity documents |
| Fraudulent Certificates | Z2 | Fabricated degree certificates, fake qualification documents, forged experience letters |
| Child Safety Violations | Z3 | Any conduct endangering a minor |
| Payment Fraud | Z4 | Chargeback fraud, stolen payment methods, subscription cycling, fake refund claims |
| Illegal Activity | Z5 | Using the Platform for any illegal purpose |
| Systematic Marketplace Abuse | Z6 | Multiple accounts to manipulate leads; reselling lead data |
This policy is reviewed quarterly and updated as needed. Tutors are notified of material changes 15 days in advance.