Effective: June 2026 · Applies to All Tutors
EduuMatch operates as a tutoring marketplace where parent-tutor communication is mediated through the Platform. Publicly displayed contact information undermines marketplace integrity, causes lead leakage, and threatens the sustainability of the Platform. This policy establishes clear rules regarding the display and sharing of contact information by Tutors.
| Category | Examples |
|---|---|
| Phone Numbers | Mobile, landline, or any numeric telephone identifiers |
| Messaging IDs | WhatsApp, Telegram, Signal, WeChat, Viber |
| Email Addresses | Gmail, Yahoo, Outlook, institutional, or custom domain emails |
| Social Media | Instagram, Facebook, LinkedIn, Twitter/X, YouTube, Discord |
| Websites | Personal sites, coaching centre sites, blog URLs, Linktree |
| Booking Links | Calendly, Google Calendar appointment links |
| Payment Info | UPI IDs, PayPal, bank account numbers, crypto wallet addresses |
| QR Codes | Any scannable code directing to external contact or payment methods |
| Indirect References | "Call 98xxx-xxx00", "Insta @name", "email name AT domain" |
The prohibition applies to all Tutor-facing and public-facing surfaces: profile headline/bio, qualifications, experience, subjects, images, uploaded documents, review responses, chat messages, video introductions, and any custom fields or free-text inputs.
Parents may initiate contact through the "Request Demo" button. The lead must remain on the Platform until the Tutor has paid applicable unlock fees. Only after a lead has been properly unlocked may the Tutor share their contact information with the specific parent who initiated that lead.
| Level | Example | Consequence |
|---|---|---|
| Level 1 — Accidental | Contact info in document upload | Warning, auto-removal |
| Level 2 — Negligent | Contact info in profile bio | 7-day lead restriction |
| Level 3 — Intentional | Contact info in headline | 30-day suspension, profile hidden |
| Level 4 — Systematic | Multiple bypass attempts | Permanent termination |
Tutors may appeal enforcement actions by contacting info@eduumatch.com within 7 days of notification. Appeals must include a written commitment to compliance.