Effective: June 2026 · Applies to All Tutors, Parents & Staff
Leads generated through the EduuMatch Platform are marketplace assets owned by EduuMatch. This policy defines the rights, responsibilities, and processes governing lead creation, ownership, transfer, expiry, and disputes.
When a Parent submits a demo request, the Lead is an EduuMatch marketplace asset. The Parent retains the right to withdraw within a cooling-off period. The Tutor receives the right to unlock the Lead by paying the applicable fee or using subscription credits. No party may transfer, sell, or distribute Lead data outside the Platform.
| Lead Type | Validity |
|---|---|
| Standard Lead | 7 days |
| Premium Lead (Verified Pro) | 14 days |
| Featured Lead (Featured Elite) | 14 days |
After the validity period expires, the Lead moves to "Expired" status and the Tutor loses the right to unlock it.
Refundable situations: Tutor no longer available, Tutor unresponsive for 72+ hours, duplicate lead, incorrect subject match, technical error causing double charge, parent withdrawal within 2 hours of unlock. Non-refundable: change of mind after 2 hours, dissatisfaction with qualifications (already visible), off-platform arrangements, pricing disagreements.
| Practice | Consequence |
|---|---|
| Lead farming (collecting data without intent to hire) | Parent account termination |
| Lead reselling (sharing data with third parties) | Termination of all involved accounts |
| Lead poaching (contacting parents off-platform) | Termination, legal action reserved |
| Lead hoarding (unlocking without intent to engage) | Lead restriction, subscription review |
| False leads (creating leads under false pretences) | Account termination |