Refund Policy

1 General Policy

EduuMatch is a tutor discovery platform that connects parents with verified tutors in Bokaro, Jharkhand. This Refund Policy governs all payments made on the platform for paid services, including but not limited to lead unlocks, subscriptions, and premium features.

2 Eligible Refund Situations

Refunds may be issued in the following circumstances:

2.1 Duplicate Payment

If you are charged twice for the same service due to a technical error, we will process a full refund of the duplicate charge within 5–7 business days.

2.2 Service Not Delivered

If a paid feature (e.g., subscription) is not activated within 48 hours of payment despite successful payment confirmation, you may request a full refund.

2.3 Technical Error

If a platform error causes an unintended payment or prevents you from using a paid feature for more than 7 consecutive days, you may request a prorated refund.

3 Non-Refundable Items

The following are not eligible for refunds:

• Lead unlock fees after contact information has been revealed
• Subscription fees after the subscription period has started (partial refunds may be considered in exceptional cases)
• Dissatisfaction with tutor quality, teaching style, or student progress
• Change of mind after a successful payment
• Disputes between parents and tutors regarding tuition fees or service quality

4 How to Request a Refund

To request a refund, contact us through the following channels within 7 days of the transaction:

• WhatsApp: +91 9973444045
• Email: info@eduumatch.com

Your request must include:

• Registered phone number or email
• Transaction ID or payment reference
• Date and amount of the payment
• Reason for the refund request

5 Refund Processing Timeline

• Review: We acknowledge your request within 2 business days.
• Decision: We communicate approval or rejection within 5 business days.
• Processing: Approved refunds are processed within 7–10 business days.
• Credit: Refunds are credited to the original payment method. Depending on your bank or payment provider, it may take an additional 3–5 business days for the amount to appear in your account.

6 Cancellations

6.1 Subscription Cancellation

Subscriptions can be cancelled at any time. The subscription remains active until the end of the current billing period. No prorated refunds are issued for the remaining days unless covered by Section 2.

6.2 Lead Purchase Cancellation

Lead purchases cannot be cancelled once the contact information has been revealed. If a lead is unlocked but the contact details are not visible due to a technical issue, you may request a refund under Section 2.2.

7 Dispute Resolution

If you disagree with a refund decision, you may request a review by contacting us via WhatsApp or email. We will re-evaluate your case within 7 business days.

Disputes that cannot be resolved through direct communication shall be governed by the laws of India, with exclusive jurisdiction in the courts of Bokaro / Ranchi, Jharkhand.

8 Changes to This Policy

EduuMatch reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of paid services after changes constitutes acceptance of the revised policy.